Radically simplify your tech for accounts, billing and support
With the most comprehensive customer operations platform
Lower operational costs
Manage rates and billing in one place
Deliver best-in-class customer experiences
Swap a patchwork of platforms with a single source of truth for:
Support a more affordable and reliable energy system
Legacy tech was designed for a one-way energy system. Kraken is native to a modern, decentralized grid, naturally adapted (and adaptable) for the future.
Start trusting your customer data
Stop piecing together information across different teams and tech. Get real-time data all in one place to speed up your operations and deliver accurate, reliable customer experiences that build trust over time.
Deliver new tariffs, products and programs faster
Don’t let costly change orders hold you back from staying ahead of the game. Kraken’s code-free tools and open APIs mean you can make impactful updates quickly – and impress people sooner.
And automate the legwork
Link up meter data with tariffs, billing, payments and arrears, so you can simplify bill generation and make exceptions the exception again.
Add Agent Assist for faster, smarter service operations, with AI tools designed to make life even easier for your support teams.
Migrations made easy
We’ve got a proven track record for super-scale migrations and tech transformations completed on time and on budget.
We’ll work with you to get your team up to speed, fast. Update your Operating Model to keep your service teams moving and your best people happy.
Kraken is a flexible operating system for utilities
Kraken Customer fits seamlessly into your current tech ecosystem, and harmonises with other Kraken products to supercharge more of your utility operations.
