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Rebuilding a growth mindset after migrating 5.8 million customers in just 2 years

E.ON Next is an energy supplier serving more than 5 million homes and businesses across the UK.

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Project Highlights

  • E.ON Next earned an ‘Excellent’ Trustpilot score during migration
  • Freed from legacy tech, E.ON Next teams are now free to innovate
  • Kraken’s open platform has boosted team retention and morale
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E.ON Next and Kraken delivered an ambitious migration of 8.8 million meterpoints from multiple legacy platforms to a single operating system successfully in just 2 years.

The move to Kraken in 2020 delivered a lean, sustainable business model that put E.ON Next back on the path to profit in a landscape dominated by the doom and gloom of COVID-19.

This must be the largest and fastest customer migration ever undertaken in the UK, and the fact we’ve achieved such success during a global pandemic and while delivering ‘Excellent’ customer satisfaction scores is a massive achievement.

Mike Lewis, E.ON UK Chief Executive

The outcome is great. We got the foundation right and Kraken helped us with that, now we’re looking at new propositions we can offer customers. [Kraken] is definitely going to be a key ingredient in how we manage the transition with our customers.

Yonadav Yuval, Director of Products, Growth and Innovation, E.ON Next

Speak to the team