Kraken Distribution
Sharpen your network’s business operations
With a modern operating platform purpose-built for distribution utilities.
Break down operational silos
Turn data into action
Adapt faster to regulatory change
Get agile
Running a distribution grid means juggling more responsibilities, more market complexity, higher customer expectations (and more data) than ever.
No matter the shape and scale of your distribution utility – we’ll help you transform your core business operations with a single, purpose-built operating system enhanced by Utility-Grade AI.
Stop working in silos
Kraken replaces up to 20 legacy platforms to achieve sharper service, cleaner data, and faster workflows from the get-go.
And when teams can stop chasing their tails reconciling systems and data across separate business silos, they’re free to focus on improving network service, compliance and operational performance.
Do more with your data
Join the dots across customer, meter, connection point, standing data, tariffs, billing and market transactions – so teams can move faster with data they trust – and innovate where it matters.
Bring critical business capabilities together:
- Customer and DER records and relationship management
- Connection point and standing data management
- Meter data ingestion, validation and publishing
- Network billing, tariffs and revenue assurance
- Market and industry transactions
- Communications, service workflows and reporting & analytics
Simplify billing
Visualize end-to-end transactions and automate network billing – from tariff setup and charge calculations to corrections, remittances and dispute workflows.
Strengthen financial integrity with built-in validation, audit trails and reconciliation tools to reduce billing errors, protect revenue and resolve issues faster.
Build trust
No matter how your distribution utility engages with customers and the market, strengthen relationships across your energy ecosystem with more proactive communications, transparent service and consistent handling of critical moments – like outages, new connections, bills and disputes.
Plus, stay consistent (and consistently good) across all inbound and outbound channels with Agent Assist’s AI tools.
Boost your team’s speed and autonomy
Create, trigger, and manage complex workflows – from tariff changes to connection updates – with our intuitive drag-and-drop tools (no coding required).
Prepare for a more flexible grid
Support smarter network operations by bringing together customer, meter, connection point and tariff data. Create and bill dynamic tariffs that help networks manage constraints and unlock more flexible energy services.
Kraken is a flexible operating system for utilities
Kraken Distribution fits seamlessly into your current tech ecosystem, and harmonises with other Kraken products to supercharge more of your utility operations.
