Open Kraken
Take the leap to tech that loves it when you innovate
Take the leap to tech that loves it when you innovate
Build your own products or AI agents and embrace third party solutions
Innovate in any direction with powerful, embedded tools
Keep Kraken as your trusted operational foundation
Expand your operating system with ideas from anywhere
Our unified data model means you can plug in your own apps and third party solutions while keeping Kraken as your single system of record.
Anything – and everything – you build, integrate or launch adds colour and context to a single, consistent view of your customers.
Keep compliant to stay ahead
Our compliant action engine makes governance a breeze – even as regulations adapt and change.
Build and connect AI tools and agents to Kraken, fuel them with deep utility context and control them with market-specific compliance logic.
Use easy tools to differentiate your business
Build unique products, experiences, AI applications and customer journeys in-house – quickly, autonomously, and at a fraction of the cost you’re used to.
We’ll give you the tools to launch propositions that excite your people and your customers, with less reliance on outsourced teams.
Ergon used Kraken to build new customer experiences, and saw:
54x
growth in self-service interactions
3x
jump in portal users
5M AUD
saved in external service costs
Put AI apps and third-party products to work
Supercharge whichever apps and solutions you’ve invested in with more context and secure access to your data.
Embed external tools inside Kraken workflows to remove friction and streamline your workday.
All of these tools are rolled into your core Kraken license:
1. Flow
Build and optimize any process
Our drag-and-drop automation tool is built into Kraken, empowering anyone in your business to create bespoke workflows, customer journeys and compliant utility processes in a few quick clicks.
2. Embedded Apps
Bolster employee experiences
We give your teams everything they need to deliver brilliant service, all in one place – so they don’t lose time switching between different screens and systems.
Add external apps and tools to Kraken’s agent desktop to give your team the exact right information, at the exact right time.
3. APIs, events and MCP
Keep it all connected
- Build more apps and experiences by leveraging data and capabilities within Kraken.
- Bring data from your own apps and third-party tools – like chat, campaigns or conversations from other channels – together.
- Build new AI applications and free your own AI agents to orchestrate approved actions across Kraken with our AI access layer, built using MCP (fair usage included).
- Create a happy ecosystem of solutions to support your complex business operations.
Today, Electroverse connects 1.3M+ EV chargers across 40 countries.
Electroverse is a standalone EV charging platform built by Octopus Energy on Kraken’s CRM, proving utilities can launch entirely new products without building a new core system.
Browse and share utility solutions in Kraken Marketplace
Extend your operating system with trusted tools and solutions curated for energy innovators, built by other utilities, third parties, and Kraken.
EDF Energy’s Bill Explainer demystifies energy statements for customers
This AI tool – built on Kraken – reduces billing related enquiries by 5.6%.
