National Grid | Kraken

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Proving Kraken as the smart choice for vertically integrated utilities

National Grid powers 6.5 million customers across New York and Massachusetts.

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National Grid is the first vertically integrated energy utility in the US to enhance their operations with Kraken.

Partners in what’s possible

National Grid, one of the largest electricity and gas distribution utilities in the US, has chosen our technology to streamline their operations and futureproof their business.National Grid recognizes the opportunity for their relationship with Kraken to go above and beyond a traditional software purchase

This product gives you things that alternative options don't. We were essentially buying a capability and a team and a partnership.

Simon Baker, CIO US Customer, National Grid

Staying agile in an industry that never stops

In a transformative era for energy, Kraken’s next-generation operating system will help National Grid to react quickly to regulatory changes, while delivering best-in-class service and innovating with more pace and autonomy than would have been possible using older, clunkier software.

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Happier teams, happier customers

National Grid, like other integrated utilities, also stands to gain operational efficiencies by migrating their tech. By unlocking new ways of working through a raft of powerful tools and a holistic view of customer interactions, service teams will be empowered to solve knotty problems, boost customer satisfaction and feel happier at work.

Not only is this an opportunity for us to see customer benefit but it’s an opportunity for us to see employee benefit, along with some demonstrated ability to drive efficiencies. It’s rare that you have that combination.

Cameron McKennitt, Head of New York Transformation, National Grid