The latestupdatesfresh from the Kraken kitchen
With a software release every 10 minutes, it’s hard to keep tabs on what’s new.
We’ve rounded up our top hits from the last few months here.
More freedom, more control
1. Expand Kraken with ideas from anywhere
With Kraken as your single source of truth, you’ll feel empowered to innovate your own solutions, and make third party products work harder by securely sharing full context.
Access and share new ideas on Kraken Marketplace, and give service teams more perspective with Embedded Apps. Plus, gear up for an AI Access layer (coming soon).
2. Deliver service that never sleeps with agentic AI
From all-new conversational AI agents, to easy tools that support more teams in your business, our latest AI-driven capabilities boost efficiency without sacrificing service.
3. Design tariffs, rates and billing experiences independently
Launch, iterate and scale new customer tariffs, propositions and billing improvements faster, without the need (or the price tag) for one-off builds with Product Studio.
And we’ll be making the whole billing journey more configurable with tools like Bill Editor (watch this space).
4. Flex for the future
With the most sophisticated tools on the market, you can optimize a whole portfolio of generation assets and reconcile them with financial outcomes in days, not months.
Plus, orchestrate multiple assets in the same home at once. Step up your revenue, provide grid stability and support energy affordability for your customers.
5. Empower better Ops decisions
Make it easier for teams to stay on top of performance, risk and service, with clearer visibility across customers and operations.
From multi-site debt tracking to approval request management and new agent activity dashboards, these releases give you the context to act faster without losing oversight.
1. Expand Kraken with ideas from anywhere
Make your ecosystem smarter with Kraken as your single source of truth. Connect all your innovations through our unified data model – without losing the flexibility to integrate new technology in the future.
Access and share new solutions on Kraken Marketplace
Extend Kraken with trusted tools and solutions curated for energy innovators from other utilities, third parties, and Kraken itself. From transforming customer experiences and streamlining operations to unlocking advanced analytics and flexibility, you can find new ideas and make your own utility innovations available on Kraken Marketplace.
Provide more context for better outcomes with our new APIs
Bring third-party chat, campaigns and conversations together in Kraken as your single source of truth, so your customer journeys, experiences and operations are informed by a holistic view of each customer.
And, close B2B deals faster than ever with Order Management to turn signed deals into coordinated, trackable orders.
Bolster employee experiences with Embedded Apps
Stop losing time switching between service screens and systems. Give your team everything they need at their fingertips by surfacing external apps and tools in Kraken’s agent desktop.
Add more AI to your ecosystem as you go
We’re committed to releasing an AI access layer so our clients can build new AI applications, securely connect third-party AI apps, and enable their AI agents to orchestrate approved actions within the Kraken operating system in the future.
2. Deliver service that never sleeps with agentic AI
We’re launching conversational AI agents and new Human Assist (formerly Agent Assist) configurations so our clients can design the exact kind of AI-powered customer operations that suit them best.
AI, that sounds like you
Deploy all-new Autonomous Agents across channels to boost containment without compromising on your customer experience.
Answers that take more accounts… into account
Human Assist users will notice their copilot (Kraken Companion) benefitting from better customer-awareness, surfacing individual account context as well as information from your knowledge base. Magic Ink can now also support separate business units, like C&I.
We’ve just been named a global Leader in AI-Enabled Utility Customer Experience Management Solutions by the IDC MarketScape Vendor Assessment, 2026. (It might not be a snappy name, but it is a very special endorsement.)
3. Design tariffs, rates and billing experiences independently
We’re investing in making the entire billing journey more configurable – from creating new tariffs to cash in the ledger.
Build faster with Product Studio
Tariff changes shouldn’t mean months of rework and risky releases. Product Studio is Kraken’s central workspace to define what you sell and how it’s priced – from the charging logic behind a tariff to the offerings you take to market.
With easy components and visual modelling, your team can build, launch, refine and scale new propositions faster.
Coming soon…Bill Editor
We're working on Bill Editor to make billing journeys more configurable, safe and efficient. Once available, Bill Editor will give your teams a simple way to make controlled changes to billing documents, without the need for engineering support.
Built-in guidelines will keep everything accurate and on-brand while protecting your core billing data. That means fewer delays, and more control over your full billing experience.
Bill Editor is currently in development as part of an exciting roadmap.
4. Flex for the future
Flexibility is no longer about controlling devices, it’s a core part of the way your business operates. Our new capabilities are aimed at clients looking to deliver flexibility at scale.
Maximize revenue from your asset trading portfolio
Two new capabilities are extending Kraken Generation’s offering across the trading floor. Portfolio Optimizer helps you trade your entire portfolio, including batteries and renewables assets, at all times to reduce imbalance costs and improve short-term trading.
Thanks to Asset Settlement, you’ll get precise attribution of cash flows, plus expected and actual revenues from your assets in near real-time.
Orchestrate multiple assets in the home together
Avoid the need for curtailment when too much domestic solar energy is being made available to the grid through our sophisticated multi-asset optimization capability.
By optimizing solar and electric vehicles in a single home, end customers can benefit from the energy they generate before supplying the grid or having it curtailed.
5. Empower better Ops decisions
Run your operations with greater confidence and less complexity – giving your teams the visibility and structured controls they need to move faster, reduce friction and act on what matters most (without data getting lost along the way).
Stay in control of debt across complex, multi-site customers
Get a complete picture of all multi-site accounts and ledgers in one place, so your team can resolve queries faster and take targeted action to speed up debt recovery.
See the bigger service picture
Spot bottlenecks faster and boost customer service with a clear, real-time view of agent activity and performance. Add a backstop for high-risk actions with approval requests that maintain a reliable audit trail.
Manage complex C&I relationships with better visibility
Keep sales, partners, and agents aligned with a shared view of deals, timelines, properties, and leads, so conversations move forward with full context and high-value relationships are managed with care.
Track consumption across business accounts following the meter-to-cash pipeline, now with clear visuals on estimated vs. actual consumption on a monthly, weekly, and daily basis for electricity and gas – all in a single tab.
