Technology for modern water utilities
Reimagine your customer operations
Empowering water utilities
To provide excellent service, lower your cost to serve, and digitally transform your business so you can lead the transformation of the water industry.
5m+ customer accounts
40% reduction in cost to serve
80% reduction in reports required
30% increase in digital adoption
Transform your tech
Consolidate your technology – including meter data management (MDM), customer relationship management (CRM), billing and communications – so everything works seamlessly together, making operations more efficient and innovation easier.
Lower your cost to serve by up to 40%
Offer better service for less. Increase the speed of resolutions and reduce backlog by empowering your team with the right technology to work more efficiently and best support customers.
Leep Utilities completed their migration in under a year
4.6
Trustpilot score, up from 3.8
20%
reduction in call volumes
40%
increase in consumer portal uptake
8.5
Employee satisfaction score, up from 7.9
75%
reduction in complaints
Offer excellent service
Equip your service teams with all the essential information and tools they need to effectively serve customers, leading to streamlined operations, empowered staff, and happier more engaged customers.
Unlock smart water
Lead the adoption of smart water meters with effective management and integration of smart data into your operations — helping you innovate quickly and fully realize the benefits of a smarter water industry for customers and the system.
Innovation made easy
Easily develop new products and tariffs that help incentivize usage in a way that benefits customers and the network.
Migrate with confidence
With more than 40 large-scale migrations completed on time and on budget, Kraken takes the stress out of migration.
