Self-serve configurations
The power to build what’s best for business
The power to build what’s best for business
Flexible tech for faster innovation
Build, test and customize without heavy coding
Easy UI to let your whole team fly
Give your teams the autonomy to add and adapt processes, journeys and workflows, without the cost of calling in third parties (or even your own IT team).
Coordinate every change once
Our unified data model means any changes you make take effect everywhere – without chasing customizations across multiple teams and systems.
Essential Energy saved 3,000 business days making one tariff change affecting 74,000 meters with Kraken.
Go Configure
We give teams a host of easy configuration options to localize and tailor our operating system for your business, like:
Product Studio
Create and adapt tariffs in minutes
Tariff changes shouldn’t mean months of rework and risky releases. A single, shared workspace gives your team visibility and control to define what you sell and how it’s priced – reducing the red tape around product launches and ongoing tweaks.
- Design new tariffs with visual modelling
- Standardise pricing logic
- Create products from published templates
- Bundle products into custom offerings
- Update prices, dates and eligibility safely and quickly
Flow
Optimize journeys and processes in a few quick clicks
This powerful drag-and-drop tool gives you the freedom to visualize, adapt and automate any regulated utility process or customer journey. See the workflows previously hidden in code, and lay everything out on the table.
Launch processes up to 85% faster, with fewer resources. Flow is still an early access program with an exciting roadmap ahead.
- Build from a library of compliant utility templates
- Manage leads from sales channels and funnels
- Configure your customer lifecycle, from enrollment to loyalty programs
- Decide how comms and complaints are delivered, tracked and resolved
- Create and test more context-sensitive debt collection journeys
- Set how exceptions are flagged and estimations are solved, using your own rules and logic
Transactional Messaging
Send the right message at the right time
Manage personalized, trigger-based communications – across email, SMS, post and push notifications – all in one place.
- Deliver clear, timely, and on-brand communications – from billing and order management to account changes or loyalty rewards
- Easily update layouts, content and attachments for specific channels
- Configure and deliver personalized messages according to your business rules – including who receives a message, and when
- Use reusable templates and testing tools to design and deliver quickly
