Eliq Energy Intelligence

Get to know the customer behind that meter ID. Detect and size flexible assets and simulate tariffs for every customer

Analytics & forecasting
Customer experience
Integrations & APIs
Business insights
Automation & workflows

A laptop displays an energy segmentation dashboard with a map of Berlin, showing energy consumption data for tariffs, heating, solar, and electric vehicles.

Customer segmentation based on real consumption behaviour and detected assets
Churn risk and tariff suitability analysis
Behind-the-meter asset detection for EVs, solar, heat pumps, and batteries
Campaign targeting and customer prioritisation
Portfolio forecasting and flexibility modelling

Eliq Intelligence helps energy retailers turn customer and consumption data into operational and commercial decision-making.

Most utilities already sit on large volumes of smart meter and customer data, but very little of it is structured in a way that helps teams understand behaviour, prioritise action, or identify commercial opportunities. Customer portfolios are often segmented using static demographic or billing information, while important behavioural signals such as churn risk, tariff mismatch, electrification, or flexibility potential remain hidden.

Eliq Intelligence solves this by connecting usage patterns like EV charging times and behind-the-meter asset detection into a shared customer understanding across the organisation. Utilities can identify which households may benefit from different tariffs, where EVs or solar panels are likely present, and which segments represent the highest operational or commercial value.

The solution is designed for energy retailers and utility teams responsible for customer strategy, analytics, digital engagement, service operations, pricing, and flexibility programmes. Typical users include customer experience leaders, CRM and retention teams, innovation and strategy functions, portfolio analysts, and customer support organisations looking to act on real behaviour rather than assumptions.

Eliq Intelligence supports more targeted campaigns, better customer conversations, stronger portfolio visibility, and improved readiness for electrification and flexible energy systems.