The Data Advantage: How leading utilities turn operational intelligence into better customer outcomes

Every interaction across your utility generates valuable operational intelligence. Kraken's operating system brings that intelligence together into a connected platform, helping utilities to improve customer outcomes, increase operational efficiency, and make better, more joined-up decisions from day one.

The utilities achieving the greatest long-term impact are the ones using that to embed data into their everyday decision-making – laying the foundation for AI to deliver measurable business value.

Join Kraken’s Global Head of Data Transformation, Kristy Mayer-Mejia, with Meridian Energy’s Leigh Couper (Head of Retail Digital and Data) and Lisa Hannifin (Chief Customer Officer), as we explore how leading utilities are turning operational intelligence into lasting competitive advantage. Through real-world examples, you'll learn how forward-thinking organizations are strengthening decision-making, scaling continuous improvement, and preparing for the next generation of AI-powered operations.