Best-in-class customer tech
For outrageously good service in telco
90M+ contracted accounts
30% lower cost-to-serve
3x happier customers
Trade a tangle of solutions for a single operating system
Swap your legacy BSS and CRM for an AI-native platform that’s built for modern telecoms. Streamline your customer operations from first quote to final bill, and connect the dots for every customer.
See more, move faster
Kraken Customer integrates neatly with your existing OSS and network provider ecosystems.
Our unified data model means your teams and tools can share a single, real-time view of any customer, offering the context and control to make better decisions.
Cut your cost to serve
Equip service agents with the tools to answer any customer query from start to finish, fast. No handovers or hanging around, just happier teams and happier customers.
…And let AI do the legwork
- Reduce backlog and resolve routine issues before customers chase them.
- Amplify your team’s capacity with nifty workflow automations.
- Give your team a head start with draft messages, smart summaries, AI co-pilots and dashboards using Magic Ink.
TalkTalk has migrated 500,000 customers to Kraken (and counting)
+26% NPS
First customer live in 3 months
75% reduction in product time to market
Stay ahead of the pack
We offer powerful tools to launch and adapt new products and propositions through a dynamic product catalogue. So you can make changes in minutes – not months – without heavy coding.
- Build and test tariffs, products and self-service interfaces with easy drag-and-drop tools and compliant telco templates.
- Update pricing logic and payment journeys in a few quick clicks, and keep bundles, discounts, hardware and eligibility rules tidy.
- Easily manage leads and configure the comms for your whole customer lifecycle.
Low-risk migrations
Our proven migration model keeps your service teams moving and your best people happy. We’ve got a 100% track record for successful migrations using a phased rollout that saves time and reduces risk.
