SEW.AI’s SmartCX™ AI Platform
Vertical AI-Native Customer Experience (CX) Platform for Energy and Utilities
- Customer experience
- Billing & Payments
Deliver intelligent seamless customer experience with omnichannel continuity across web, mobile, AI agents, IVR, smartwatches, and assisted service channels
Enable specialized AI-driven customer journeys for multiple personas, including residential, enterprise, landlords, property managers, builders and agencies users
Enable real-time, vertical AI-powered analytics to deliver intelligent recommendations and insights across usage patterns, billing, metering, operations, and customer behavior
Modular, secure, and pre-integrated with Kraken and other utility systems for streamlined deployment and backend interoperability
SmartCX is built on a pre-integrated, utility-ready platform designed to accelerate deployment and reduce implementation complexity. Core capabilities can be implemented in approximately 6-8 weeks, based on scope, readiness, and configuration needs, while broader integrations, legacy system alignment, data migration, and process transformation can be delivered through a structured 16-18 week roadmap. This phased approach helps utilities prioritize high-impact customer journeys first, achieve faster time-to-value, and build a scalable foundation for continued expansion across customer self-service, billing, payments, outage communications, programs, and analytics.
Increased customer adoption
of digital platforms and self-service channels
Reduce operational costs
with reduced integration efforts and IT overhauls
Faster time to value
and continuous innovation with industry-specific use cases
SEW.AI
Vertical AI platform purpose-built for energy and utilities, connecting customers, workforce and grid assets
