Resident Validation
Validate every household — accurately, evidentially, at scale.
- Analytics & forecasting
- Billing & Payments
- Customer experience
- Business insights
Multi-stage decisioning engine — bureau trace data (Equifax), Cabinet Office data, the Bereavement Register and Gone-Away Suppression combined into a single graded outcome.
Gone-away, deceased and forwarding detection — flags where a named customer has moved or is deceased, returns the forwarding address and identifies the new occupier at the original property.
Graded outcome per record with full audit lineage — every decision returned with a confidence grade and the signals behind it, so outcomes stand up to regulator and ombudsman review.
Refreshed contact details returned alongside the residency decision — no separate enrichment step.
Integrated workflow tooling — traced movers, deceased flags and new residents reach collections, billing and onboarding agents the same day, accelerating speed to value.
Resident Validation answers three questions about your customer base in a single service: Is the named customer still at this address? If they have moved, where to? And who is now occupying the original premises? If the customer is deceased, that's confirmed too.
Delivered through Sagacity Dot, the service runs your records through a multi-stage decisioning engine — drawing on Equifax, Cabinet Office data, the Bereavement Register and Gone-Away Suppression files — and returns a graded outcome per record, ready to load straight into billing or collections. Where a customer has moved, the forwarding address is returned alongside; where someone new now lives at the original property, they're identified for onboarding. Every decision carries a confidence grade and full lineage, so outcomes stand up to regulator and ombudsman review.
Sagacity Dot's scoring engine ranks every record against what matters to you — revenue, regulation, propensity and lifetime value. Energy retailers use Resident Validation to clean up estimated billing and recover gone-away debt; water companies to reclassify bad debt across large residential portfolios; telcos to re-establish billing contact with customers in arrears. Available as a one-off run or as an ongoing cyclical service via Sagacity Dot.
Revenue at risk recovered
Bills issued correctly, debt chased on real customers, back-billing limits respected.
Cost-to-serve reduced
Fewer doorstep visits, fewer returned letters, fewer dead collection cycles
UK GDPR accuracy
Personal data must be accurate and kept up to date; Resident Validation provides the evidence
Sagacity
For 20 years we have helped energy, water and telecoms operators — from Big Six and challenger energy suppliers, to leading UK water companies and major telcos — turn customer data into confident decisions