Resident Validation
Validate every household — accurately, evidentially, at scale.
- Analytics & forecasting
- Billing & Payments
- Customer experience
- Business insights
Multi-stage decisioning engine — bureau trace data (Equifax), Cabinet Office data, the Bereavement Register and Gone-Away Suppression combined into a single graded outcome.
Gone-away, deceased and forwarding detection — flags where a named customer has moved or is deceased, returns the forwarding address and identifies the new occupier at the original property.
Graded outcome per record with full audit trail — every decision returned with a confidence grade and the signals behind it, so outcomes stand up to regulator and ombudsman review
Refreshed contact details returned alongside the residency decision — no separate enrichment step.
Integrated workflow tooling — traced movers, deceased flags and new residents reach collections, billing and onboarding agents the same day, accelerating speed to value.
Revenue at risk recovered
Bills issued correctly, debt chased on real customers, back-billing limits respected
Cost-to-serve reduced
Fewer doorstep visits, fewer returned letters, fewer ineffective collection cycles
UK GDPR accuracy
Personal data must be accurate and kept up to date; Resident Validation provides the evidence
Sagacity
For 20 years we have helped energy, water and telecoms operators — from Big Six and challenger energy suppliers, to leading UK water companies and major telcos — turn customer data into confident decisions