Resident Identification
Name the customer behind every address — to bill, collect, serve and stay compliant.
- Analytics & forecasting
- Billing & Payments
- Business insights
Person-level resolution — identifies named residents at the address, not just an account holder.
Household composition and property classification — resolves who lives with whom, names the head of household, and confirms property type (residential or commercial).
Unbilled occupant detection — surfaces residents at properties not currently in your billing system, so revenue and entitlement gaps close.
Confidence grading + contact strategy — each match graded; guidance on how to action high, medium and low-confidence cases delivered alongside the data.
Integrated workflow tooling — confidence-rated records reach billing or revenue-protection agents the same day, accelerating speed to value.
Resident Identification finds the person — or people — who actually live at a property. Delivered through Sagacity Dot to close gaps in occupancy data, validate single-person households and surface unbilled occupants.
You can't bill, collect or serve a customer you can't name. Resident Identification turns blank or stale address data into a named, scored and actionable customer record — head of household identified, occupancy period understood, property type (residential or commercial) confirmed, and a recommended contact strategy alongside. Each match is graded so teams know where to act with certainty and where to ask further questions. Sagacity Dot's scoring engine ranks every record against what matters to you — revenue, regulation, propensity and lifetime value — so action is prioritised by impact, not volume.
Used by revenue protection, billing operations and onboarding teams across UK energy, water and telco — particularly valuable for energy retailers cleaning up estimated billing against unknown bill payers, and for water companies closing void-property and SPD-entitlement gaps where regulator targets and fines apply. Available as a one-off run or as an ongoing cyclical service via Sagacity Dot.
Revenue protection
Right person, right bill, right entitlement; undercharging and overcharging both reduced.
Reduced cost-to-serve
Fewer doorstep visits, fewer returned letters, fewer dead-end collection cycles.
Compliance and vulnerability
Accurate identification is the foundation of UK GDPR data quality and of fair treatment of vulnerable customers.
Sagacity
For 20 years we have helped energy, water and telecoms operators — from Big Six and challenger energy suppliers, to leading UK water companies and major telcos — turn customer data into confident decisions