Pendo for Kraken
Drive Kraken adoption, reduce training costs, and turn user insights into better utility outcomes.
- Analytics & forecasting
- Customer experience
- Automation & workflows
Data: User interaction and journey analytics
Guides: Contextual in-app guidance and walkthroughs
Onboarding & Change Management: Accelerate time-to-productivity for new hires and ensure smooth adoption whenever Kraken releases updates or your team reconfigures workflows
NPS & Surveys: Capture agent and user sentiment directly inside Kraken to identify dissatisfaction before it impacts customer service quality or staff retention
Utility teams running Kraken invest heavily in a powerful platform - but even the best technology only delivers value when people know how to use it. Pendo helps Kraken customers close that gap.
With Pendo, operations leaders and product owners get a clear picture of how agents, field technicians, back-office teams, and customers are actually navigating Kraken; where they're productive, where they're stuck, and where training hasn't landed. No guesswork, no anecdotal feedback loops.
From there, Pendo lets you act on what you find. Deploy in-app guides and walkthroughs directly inside Kraken to onboard new users faster, reinforce process changes, and support feature rollouts without pulling people into training sessions. When Kraken releases updates or your organization configures new workflows, Pendo for Kraken ensures your teams are ready from day one.
The result: faster adoption, lower support burden, and a Kraken instance that performs to its full potential
50%
faster onboarding through Pendo in-app guides
30%
reduction in support tickets
396%
proven ROI by improving software experiences
Pendo Solutions
Pendo
Get more value from Kraken by gaining a deeper understanding of how teams use the platform
