Linked Accounts
Connect live and final accounts the same customer always meant you to
- Analytics & forecasting
- Billing & Payments
- Business insights
Multi-attribute matching — name, date of birth, email and phone, not the single-attribute (name only) approach that
Structured decisioning algorithm — every potential link scored and assigned a confidence level of High, Medium or Low
Prioritised, ranked output — linked-account pairs ordered by recoverable financial value and enriched with the data needed to prioritise recovery
Sample-run before commit — if you have indebted final accounts and an active customer base, we can show you what's recoverable before you commit to anything
Integrated workflow tooling — matched records reach collections agents the same day, with optional ongoing cyclical service via Sagacity Dot to keep recoveries flowing
Linked Accounts takes two customer data files — your live account base and a file of closed (final) accounts carrying outstanding balances — and matches records across both populations using name, date of birth, email address and phone number. Each potential link is scored against a structured decisioning algorithm and assigned a confidence level of High, Medium or Low.
Final accounts walk out the door — until they're linked to a live one. When move-in / move-out events break the link between accounts, the same customer ends up with both an open balance and a fresh start. The output is a prioritised, ranked list of linked account pairs showing which active customer is the same individual as a former debtor — alongside the financial value of the outstanding balance and enrichment data to support recovery prioritisation. Sagacity Dot's scoring engine ranks every match against what matters to you: revenue, regulation, propensity and lifetime value.
Used by collections, credit-risk and customer-ops teams in UK energy and water, and in telco where broadband, mobile and TV accounts sit in separate billing systems for the same household. Available as a one-off run or as an ongoing cyclical service via Sagacity Dot.
Stranded debt recovered
Final-account balances reconnected to live customers and collected through existing collections strategy.
Right conversation, right customer
Single view across accounts prevents conflicting messages and missed obligations
Cleaner reporting and risk
bad-debt provisioning and customer-level exposure reflect reality, not a fragmented account view
More information
Sagacity
For 20 years we have helped energy, water and telecoms operators — from Big Six and challenger energy suppliers, to leading UK water companies and major telcos — turn customer data into confident decisions