Linked Accounts
Connect live and final accounts for the same customer - to increase operational efficiency and reduce overdue debt
- Analytics & forecasting
- Billing & Payments
- Business insights
Multi-attribute matching — not the single attribute approach traditionally used
Structured decisioning algorithm — every potential link scored and assigned a confidence level of High, Medium or Low
Prioritised, ranked output — linked-account pairs ordered by recoverable financial value and enriched with the data needed to prioritise recovery
Sample-run before commit — if you have indebted final accounts and an active customer base, we can show you what's recoverable before you commit to anything
Integrated workflow tooling — matched records reach collections agents the same day, with optional ongoing cyclical service via Sagacity Dot to keep recoveries flowing
Stranded debt recovered
Final-account balances reconnected to live customers and collected through existing collections strategy.
Right conversation, right customer
Single view across accounts prevents conflicting messages and missed obligations
Cleaner reporting and risk
Bad-debt provisioning and customer-level exposure reflect reality, not a fragmented account view
More information
Sagacity
For 20 years we have helped energy, water and telecoms operators — from Big Six and challenger energy suppliers, to leading UK water companies and major telcos — turn customer data into confident decisions