Customer Onboarding (KYB/KYC)
Real-time identity, fraud and KYB/KYC checks at sign-up. Onboard genuine customers faster and stop bad actors at the door
- Billing & Payments
- Integrations & APIs
Real-time identity verification, document checks and sanctions / PEP screening in a single sign-up flow
KYB for business accounts and KYC for consumer accounts, configurable per product and geography
Fraud and first-party risk scoring at the point of application, drawing on marketplace data sources
Low-code decision logic the onboarding team owns, with versioning, simulation and one-click rollback
Automatic routing of edge cases to the agentic case manager instead of manual review queues
Utility sign-up is where revenue risk and customer experience collide. Onboarding teams have to verify identity, screen for fraud and run KYB/KYC checks fast enough to keep conversion high, while bad debt and first-party fraud are rising. Most still run these checks across disconnected vendor tools and manual review queues, so genuine customers wait and risky ones slip through.
Taktile gives onboarding and fraud teams one platform to design and run every sign-up decision in real time. Identity verification, document checks, sanctions and PEP screening, KYB for business accounts and fraud scoring all run in a single flow, with low-code logic the team owns and can change without a release cycle. AI agents take on the manual work that normally clogs onboarding: they read and extract data from identity and supporting documents, gather the context an analyst would assemble by hand, and clear the routine cases automatically.
Anything genuinely ambiguous escalates to a person, so AI absorbs the volume while your team keeps control and full auditability. For utilities on Kraken, onboarding decisions plug straight into the existing customer journey.
Lift approval rates without adding fraud risk
Approve genuine customers in real time and reserve manual review for the cases that need it, so conversion and protection both improve.
Stop fraud at the door
Run identity, sanctions and fraud checks at sign-up against live data, catching risk before an account is ever opened.
Change onboarding policy in days, not release cycles
Your team edits KYB/KYC and fraud rules directly in a no-code editor, with full version control and instant rollback.
Swap out data sources easily
With expanding products and geographies to optimise coverage.
Taktile
Taktile is the agentic decision platform trusted by over 200 utilities, financial institutions and insurance providers globally
