Credit Risk and Collections
Optimise collections strategy, segmentation and credit risk — recover revenue and reduce bad debt
- Analytics & forecasting
- Customer experience
- Business insights
End-to-end collections-strategy diagnostic across systems, paths, policies and processes to identify root causes and optimise collections performance
Risk-based segmentation combining client data, credit- bureau data and Sagacity’s proprietary individual-level property and demographic data for ongoing, regularly-refreshed customer views
Customer communications, digital-channel design and payment-plan management to improve engagement and customer experience
Debt Collector Agency (DCA) panel design, performance review and re-tender support; vulnerability framework aligned to Consumer Duty, Ofgem, Ofwat and Ofcom expectations
Debt Task Force for immediate cash uplift alongside enduring capability build; delivered as advisory, embedded leadership or fully managed service
Accelerated P&L improvement
through rapid solutions that deliver measurable financial benefits
Sustained operational excellence
through strategic implementations that achieve target outcomes
Maximised project ROI
through on-time, on-budget delivery of complex transformations.
Sagacity
For 20 years we have helped energy, water and telecoms operators — from Big Six and challenger energy suppliers, to leading UK water companies and major telcos — turn customer data into confident decisions