Agentic Case Manager

Every automated decision creates a long tail of cases that need a human: a flagged onboarding, an arrears account, a document that needs checking, an underwriting referral. In most utilities these pile into manual review queues where skilled analysts spend their day gathering data, reading documents and writing notes rather than making judgements. The Taktile Agentic Case Manager takes on that work. AI agents pick up each escalated case, pull the relevant data and documents, run the checks a human would, summarise the findings and recommend or take the next action, escalating only the genuine cases that require manual review. Agents work inside the same decision platform as onboarding, credit and collections, so context carries through and every action is logged. For utilities on Kraken, the case manager operates on live customer data already flowing through the stack.