Octopus Energy Services

Helping Field Ops teams work smarter, not harder

Octopus Energy Services (OES) are low carbon tech specialists in the UK.

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98% of Field jobs automatically scheduled

Engineers now able to attend 8 jobs a day

Customer happiness scores indexed at 99%

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Octopus Energy Services has grown from zero employees in 2018 to a headcount around 4,300 in 2025.

They’re responsible for installing future-friendly tech like heat pumps, smart meters, EV chargers and solar panels into people’s homes across the UK. Kraken Field powers OES’s ambitions to transition to an energy system that’s more affordable and convenient for everyday customers.

OES uses Kraken to optimize installation for 1000s of engineers

OES’s field operations team is responsible for organising and streamlining installations for a huge fleet of engineers. This once meant cross-referencing several tech platforms (and lots of paper maps) to send the right technician to the right place at the right time. Hours were wasted planning and driving thanks to inefficient, manual scheduling and routing. This led to fewer successful appointments and money wasted on petrol.

And remember, every installation that’s missed slows down the move to a more sustainable energy system – one old gas boiler at a time.

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We used to print out maps of the UK and manually map out our capacity with post codes and pieces of paper. Now we’re in 20,000 homes a week and Kraken Field is automatically scheduling 97-98% of that work. We couldn’t run a business of this scale without it. It’s fundamental to what we do.

John Szymik, Founder and CEO of Octopus Energy Services

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A smarter approach to scheduling

Kraken Field is revolutionizing the way the Operations team at OES…well, operates. By providing a single platform to bring smart scheduling, routing, and industry data flows in-house, OES has experienced huge gains in efficiency and reliability.

Beyond helping customers, engineers and managers can now also confidently self-serve online. When reporting sick days, for example, the system automatically redistributes work to other skilled engineers in the area. This frees up the operations team from being on the phone to focus on more knotty problems and expand their service offering more holistically.

By bringing all these systems together, Octopus Energy Services can use data from Kraken Field to bolster marketing efforts in particular areas, filling in knowledge gaps and identifying customers who might be a good fit for distributed energy tech.

Kraken comes with an incredible track record of building amazing solutions for end customers that helps enable us to deliver customer happiness index scores of 99%. This stuff really really matters. The wrong solutions can fundamentally upturn your business and impair customer experiences.