The C&I platform built for utilities

Seamlessly manage all the complex needs of your business customers through one intuitive platform.

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Streamline operations

Get a full view of your customer portfolio for excellent customer experiences

Manage your whole customer lifecycle

in one place – from lead generation and pricing to account services and renewals.

Configure everything

Easily build and automate billing journeys, products, and contracts without needing to write a single line of code.

We’ve been in the darkness for so long, having to do everything so manually, Kraken is a God-send.

Senior leader, Good Energy

Take the complexity out of C&I account management

Switch to the only platform that brings together everything you need to accurately and effectively handle products, pricing, billing, and contracts. From customers with a single site to those with thousands of sites, manage everything in one place without complex customizations or integrations.

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A clean white digital dashboard displaying energy portfolio summary, metering data quality, billing history, and account checks.

Transforming C&I account management for Good Energy

Pioneering a unified migration, while maintaining billing performance

Find out more

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Lower your cost to serve by up to 40%

Build and adapt complex contracts and bespoke billing throughout the whole customer lifecycle, without the need for technical expertise.

Multi-site portfolios, one dashboard

Get a full view of every customer account in a single dashboard, including multi-site portfolios, and contracts — helping you access the information you need quickly.

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Manage Power Purchase Agreements (PPA)

Easily manage complex PPAs and flexible products, helping you effectively support your customers' energy needs with confidence.

Improve your customer experience

Give your customers access to all the information they need. When customers contact you, your teams have a complete view of every customer account, giving them all the information they need to resolve queries quickly.

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Built for AI

Harness the power of AI for communications. Reduce response times with AI powered support – helping you significantly improve your customer experience.

Migrate with confidence

You can feel confident upgrading your C&I operations to Kraken with a migration process that’s de-risked, proven at scale, and has a 100% success rate.