Billing, payments and debt management | Part of Kraken Customer
Control the journey from billing to cash
With a single platform that integrates with your finance stack
Speed up collections
Power predictable cash flows
Master the most complex bills
Our customer operations technology is purpose built for utilities, offering a neat and native solution for billing, payments and debt management.
Simplify cash collection
Continuously improve how much you collect and how quickly it lands in your ledger – using live data to spot issues early and fine-tune performance as you go.
We’ll centralize your payment stack so you can stop stitching together different providers and processes, and get an integrated view across your full payments journey.
Stay ahead of changing legislation
Get real-time insights, crystal-clear audit trails and ongoing regulatory support as you scale your business. Stay compliant and build trust from day one with regulators, investors, customers and boards.
Make transactions more transparent
Lower your operational costs and give your agents and finance teams a full view of every transaction – with usage, bills, payment intent, status, and account history, all on one screen.
Act early on arrears
Prioritise and resolve overdue accounts with up-to-date debt tracking and automated workflows.
Tailor more efficient and empathetic debt strategies, dunning and escalation processes with fewer manual interventions from your team.
Bill complex cases with confidence
With configurable tariffs and support for complex billing rules baked in, you can easily generate accurate bills for even the most complicated residential, commercial or industrial set ups.
E.ON Next achieved a 144% increase in billing Net Promoter Score (2023-24) with Kraken.
Scale without the sweat
Automated reconciliation means you can add payment volumes without extra effort, freeing your finance team to focus on high-value work.
Portsmouth Water spend 50% less time on annual billing since moving to Kraken.
Adapt and innovate for less
Test and launch new revenue streams with customers quickly – and add new products and tariffs without writing a single line of code.
We cut the time it took Tokyo Gas to launch a new tariff by a third compared to their legacy platform.
Kraken is a flexible operating system for utilities
Kraken Customer fits seamlessly into your current tech ecosystem, and harmonises with other Kraken products to supercharge more of your utility operations.
