Thu, 22 Oct 2026 14.30 GMT
Article
TotalEnergies Expansion Announcement
How TotalEnergies and Kraken are transforming retail energy operations across Europe
Building on progress in Spain and the UK, TotalEnergies and Kraken are deepening their partnership to create a common operating platform across Europe. By simplifying operations, unifying data, leveraging AI and empowering teams, the partnership is helping transform how TotalEnergies serves residential, SME and commercial customers across more than 8.8 million meter points.
When TotalEnergies and Kraken began working together, the objective was not simply to replace legacy systems. The ambition was to create a common platform capable of supporting retail energy operations across multiple markets, customer segments and regulatory environments.
Two years later, that vision is already becoming reality.
Today, Kraken supports key retail activities for TotalEnergies Integrated Power businesses in Spain and the UK, providing a common operational foundation for residential, SME and commercial customers while helping simplify processes and modernize customer operations.
The success achieved in these markets has led TotalEnergies to expand its partnership with Kraken, extending the platform to France and Belgium and confirming Kraken's role as a strategic platform for its European retail activities.
In Spain, the partnership is already delivering at scale with more than 2 million customers migrated onto the platform, and Kraken Field supporting more than 500 agents on the ground. In the UK, Kraken is deploying its Commercial and Industrial (C&I) solution for TotalEnergies' B2B clients, covering 300,000 business accounts.
Across all four countries, the partnership will cover more than 8.8 million meter points spanning residential, small and medium business, and commercial and industrial customers.
France - TotalEnergies' flagship market, with more than 5 million meter points - has begun its migration to Kraken, with preparation already underway in Belgium alongside the country's distribution system operators.
The expanded agreement reflects a long-term commitment on both sides: a single platform built to support TotalEnergies' retail operations as they scale across markets, customer segments and regulatory environments, and designed to support its ambitious Integrated Power strategy.
In retail, customers determine our success. Providing a best-in-class customer experience for power and gas is central to our strategy at TotalEnergies. Our partnership with Kraken will provide the right technology with native data and AI capabilities to manage our customer operations across our European retail platform.
Camille Levy, SVP Integrated Power Southern Europe - Gas, Renewables & Power
What's next: AI built in, not bolted on
Today, TotalEnergies runs Kraken Customer and Kraken Field in Spain. As the partnership grows, so does the opportunity to build on Kraken's AI capabilities. Kraken's approach works on three levels: the secure, scalable AI running inside Kraken's own platform; AI features embedded directly into the product, including Autonomous Agents now in development; and Open Kraken, an AI access layer that lets partners plug in their own choice of AI models without being tied to Kraken's roadmap. For TotalEnergies, that means the ability to draw on Kraken's AI where it's useful, while still building the AI strategy that's right for its own business, on its own terms.
We're excited to expand this partnership with TotalEnergies, bringing Kraken to two more markets and building on what's already working well in Spain and the UK. Thank you to the entire TotalEnergies team for their trust and collaboration with Kraken as a partner for the future, helping share the next generation of retail operations through a common platform, trusted data, and AI. We're just getting started.
Amir Orad, CEO, Kraken